Frequently Asked Questions
Got a question? We've got answers.
1. About ADCostly
What is ADCostly?
ADCostly aims to conveniently and intuitively view the average index of KEY COSTS in the advertising industry.
Who are the target audiences of ADCostly?
Our target audiences are advertisers, media-buyers, marketing people and decision makers.
What are the data sources of ADCostly?
We have numerous cooperating Campaign data and advertising automation companies to provide us with numerous data sources through powerful computing power and security desensitization rules.
Can I get cost insight for 2018?
In fact, ADCostly's data dates back to the beginning of 2019 as long as possible.
Which networks do you support?
We mainly provide advertising cost analysis for Facebook and its sub-media Instagram, Audience Network, Messenger. And We will add more networks in the future.
Which countries does ADCostly cover?
We currently cover more than 120 countries all over the world.
What kind of information can I get from your website?
ADCostly provides advanced filtering items, placements, countries, regions or CTA types. You can view the advertising cost index of different countries, and you can also view the data of Facebook’s 17 placements. If you pay attention to the advertising cost performance of different CTA, such as Play Game, Download or Shop now, you can filter and view its CTR and CPC at will.
2.About Operations
How to see the specific data of the trend chart?
You need to place your desktop mouse on the label node of the trend chart to view corresponding time and corresponding value.
How can I find the Top Campaigns in one country?
You can go to "Top Campaigns" to set advanced filters for purposeful searching.
How to get the latest cost analysis data?
You can use the date searching and options in advanced filter to get the most recent data.
How to correctly understand the data results of Audience Insight?
Based on the time period you set, the results of Overview are the average CTR, CPM and CPC by Age and Gender. In addition, you can also find monthly demographics in Age and Gender.
Is it supported to add other than Facebook account to ADCostly?
Advertising accounts of other networks are not currently supported. But we'll keep developing more networks to access.
3. About Payment
What forms of payment do you accept?
For monthly subscriptions, AdCostly accepts payment via credit cards only.
What is your refund policy?
Please kindly check our refund policy. https://adcostly.com/terms
Can I cancel anytime?
Yes, you can cancel your subscription whenever you'd like to. Even after cancellation, you can still use the remainder of your bill and it won’t subscribe to a next cycle after the expiration.
How can I cancel the subscription?
Simply login to your account and go to My Plan (Plan&Credit) after clicking the username in the top right corner, click “cancel the subscription” to confirm on each step. No need to call, email, or talk to anyone!
After cancellation, please do recheck your account status and ensure there is no upcoming payment.
After cancellation, please do recheck your account status and ensure there is no upcoming payment.
Where can I get my invoice?
We only offer digital invoices. You can click the username in the top right corner – Profile – Invoice, to check/download your invoices.
How can I upgrade my plan?
You can go to My Plan and click the “↑Upgrade” button, or visit Pricing page directly, choose a more advanced plan and pay for the price difference, then it’ll work.
Can I downgrade my plan?
Sorry, you cannot downgrade your plan directly. If you want to change your plan, please cancel your current subscription first, then resubscribe another one.
How can I update my card information?
Sorry, you cannot update your card information directly. If you insist on doing so, you can cancel your current subscription first, then resubscribe it with updated card info.